Ini dia kebodohan Customer Care TM

Nak dengar pasal kebodohan Customer Care Support TM x??

Note : Zila ko tak boleh marah kami, ko kan assitant manager bukan customer service kan kan??


Memandangkan customer service yang jawab telefon suruh email pasal hal internet kami yang tak sudah-sudah nih, so cik leng pun g la email customer care kat help@tm.com.my . Lepas email dalam 2 minggu jugak la nak tunggu diorang balas.

ok.

Ni email leng.

Dear TM,

I am one of the few who have suffered in Vista Angkasa due to phone cable/plat theft. I have not been able to use the house phone and internet since the 10th of December 2008. I feel that it is burdensome to us to have already paid for the services and not being able to use it. I have called your Customer Service and wanted to terminate the subscription to Streamyx since we are told that repairing and replacing works will not start until next year. Your Customer Service mentioned that in most cases similar to this one, rebates will be given to those who are affected. I need a confirmation from TM before I make my decision, together with other residents, on whether to terminate the telephone and internet service from TM or stay on with the hope that prompt actions will be taken to help us.



Yours faithfully,
One of The Residents


Nak tau apa yang customer care support tu balas?? bagus kan service diorang. diorang balas la email. mana ada diorang memandang enteng hal-hal macam nih.

Dear Sir / Madam,

Thank you for bringing this matter to our attention.

We write in response to your e-mail dated 19th Dicember 2008 pertaining to the matter above.

We regret to inform you that we are unable to assist you further due to lack of information. The given account number cannot be access in our system. You might give the wrong number. We would appreciate if you could provide us the details below:

1. Streamyx / Telephone account number
2. User name
3. Account holder's name
4. Contact number
5. I/C number

For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".

Thank you.


Regards,
Muhamad Azrin Bin Siyon
Customer Care Support


Sekarang korang cari dalam email yang leng hantar tu.apa account number yang dia bagi?

Kalau dia tulis ..you not attach ur account number so we cannot access ur account...ada la logik dia...

Kesimpulannya, dia just copy paste je ntah dari mana-mana punya email,hantar kat customer yang dia fikir bodoh tu. Eh En muhammad Azrin..ingat kami xde otak ke??atau u salah copy and paste??


Nasib kami masih ada contract setahun so tak boleh nak terminate. huh.

Kita boleh report kat tribunal pengguna ke eh??